FAQs

General
Q: Do you offer gift cards or certificates?
A: Yes, Gift cards can be requested at any face value upon payment and then mailed to you or the gift recipient.

Products
Q: What kind of wood do you use?
A: Most of the species of wood that are selected are native to Vermont. They range from different species of Maple, Ash, Black Cherry, Yellow Birch, Beech, White Oak and Apple. Depending on the item being ordered selections may vary due to size and availability. Occasionally I will use an exotic species (usually from E Africa).

Q: Are your cutting boards food grade safe?
A: Cutting boards or butcher block boards are finished with a food grade quality mineral oil or a tung oil type finish. Both are food grade safe.

Q: How do I clean my cutting board, wood bowl or wood utensil?
A: NEVER put your wood products in the dish washer nor submerge in water for cleaning. This will damage your wood product. Wash boards, bowls, utensil with soapy water and a coarse scrub brush and soapy water in order to remove any debris from the surface, then rinse immediately. Then position on edge or end for draining and drying. Afterwards, rub a coarse type of salt, such as sea salt, over the entire surface then rub with fresh lemon. Finally, wipe the salt and lemon from the entire surface and re-apply a food grade mineral oil (or wood conditioner such as "Wayne's Wood Vigor") over the entire surface using a lint free cloth. Do this after every use to keep the product looking and feeling new.

Payment Methods
Q: Can I pay with Pay Pal?
A: If you have a Pay Pal Credit card, Yes. All major credit cards are accepted and processed with "Square". Receipts or invoices can be generated and sent via email. Payment can also be accepted with VENMO.

Custom Orders
Q: If I order a Custom Cribbage Board, how long will it take to receive it?
A: Most custom cribbage board orders can be shipped within 2 weeks. However, some more complex or detailed designs and larger quantities could take longer. Each order quoted is on a Made-to-order basis when the order is placed.

Q: When I have custom wood burning on my order can I select a specific Font for the writing or inscription?
A: Yes. I have access to hundreds of Fonts. Either provide a sample of what you would like to see or the name of the Font and I will either match it or have something comparable.

Shipping and Returns
Q: Do you offer free shipping?
A: Free shipping is not available. Most items ship via either UPS or USPS. Shipping estimates will be provided before the order is shipped

Q: Can I pick my order up at your location?
A: Yes. Once the order is ready you can be notified when it is ready to pick up. Appointments may be necessary.

Q: Can I return a defective or damaged item?
A: Yes, If it is within 30 Days of receipt of you order, your item can be returned for replacement.